Using technology
A faster, more responsive service
As a forward-thinking company, Building Services is eager to embrace the latest technology. We want to make sure that our customers receive the best possible service and response.
Many of our repairs operatives now use mobile devices called PDAs (Personal Digital Assistants) to keep a record of their work. Instead of signing a paper form, customers simply sign the PDA screen to confirm the visit. Back at headquarters, this information is uploaded to a centralised database. It's faster, easier and more efficient, benefiting everyone involved.
Instant access to centralised information
When certificates are needed (an Annual Gas Service, for example), they are posted out to the customer and also kept electronically. This provides easy future reference for both Building Services and the Landlord.
Our secure on-line database provides up-to-the-minute information on every job. The result is that everyone involved can be kept up to date with the latest developments. We use this technology to give faster response times, especially for urgent projects.
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